addd7's Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how addd7 collects, uses, and protects your information.
This privacy policy ("Policy") applies to users of the addd7 platform and the addd7.cam website. Please read this policy carefully. By using our services, you are considered to have given your consent to the terms of this policy.
Introduction and General Information
addd7 ("we", "our", "platform") is committed to providing a trusted and safe gaming environment for online gaming users in Bangladesh. Protecting your privacy is one of our top priorities.
This privacy policy explains in detail what information addd7 collects, why it is collected, how that information is used and stored, and what rights you have. We keep your personal information secure using SSL encryption and modern security technology.
This policy applies to all services, features, and activities of the addd7.cam website. By registering or creating an account on the platform, you voluntarily consent to the processing of your information under this privacy policy.
What Information We Collect
addd7 may collect different types of information at various stages of our relationship with you. The categories of that information are described below.
2.1 Registration and Identity Information
When creating an account, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — for users aged 21 or above only)
- Email address
- Mobile number
- Residential address
- National ID number (where applicable, for KYC verification)
2.2 Financial and Payment Information
Information we use for processing transactions:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction date, time, and amount
Important: Full card numbers or bank passwords are not stored on our servers.
2.3 Technical and Usage-Related Information
Information automatically collected while you use our platform:
- IP address and device type
- Browser version and operating system
- Session duration and navigation patterns
- Login and logout times
- Preferred games and betting activity
- Information obtained from cookies and web beacons
Purpose and Use of Data Collection
addd7 uses your information for the following specific and lawful purposes. We do not use your information beyond these purposes.
3.1 Service Delivery and Operations
- Creating, verifying, and maintaining accounts
- Processing deposits and withdrawals (bKash, Nagad, Rocket, Upay, bank transfer)
- Providing bonus and promotion benefits
- Managing the VIP program
- Providing customer service and support
3.2 Security and Legal Compliance
- Preventing fraud, money laundering, and illegal activities
- Verifying user identity (KYC)
- Ensuring age verification (users aged 21+ only)
- Ensuring responsible gaming
- Complying with applicable laws and regulations
3.3 Platform Development and Communication
- Improving service quality and enriching the user experience
- Identifying and resolving technical issues
- Informing you about new bonuses and offers (with your consent)
- Sending important account and service notifications
Data Storage and Security Measures
addd7 follows industry-standard security technology and practices to keep your personal information secure.
4.1 Technical Security
- SSL Encryption: All data exchanged between you and our servers is secured through SSL/TLS encryption.
- Data Encryption: Stored sensitive information is kept in an encrypted state.
- Firewall and Access Control: Strict security layers are maintained to prevent unauthorized access.
- Regular Security Audits: Our systems undergo regular security reviews.
4.2 Data Retention Period
Information is retained for as long as your account is active and thereafter for a defined period based on legal or business requirements. Financial transaction records are retained in accordance with regulatory requirements. Once the need has passed, information is securely deleted.
Sharing Information with Third Parties
addd7 does not sell or rent your personal information. However, necessary information may be shared with trusted third parties in the following limited circumstances:
5.1 Service Partners
- Payment Providers: With bKash, Nagad, Rocket, Upay, and banking partners for processing transactions.
- Game Software Providers: To ensure game services (such as PG Soft, Pragmatic Play, JILI, Spribe, and others).
- Technology Services: Server hosting and cloud service providers.
5.2 Legal Obligations
Under applicable laws of Bangladesh, court orders, or requests from competent authorities, we may be required to provide necessary information. In such cases, we provide only the information legally required.
5.3 Third-Party Security Assurance
All third parties with whom information is shared are contractually bound to comply with strict privacy and security standards. We ensure that they cannot use this information for any other purpose under any circumstances.
Cookies and Tracking Technology
Cookies and similar technologies are used on the addd7 website. These are small information files stored in your browser.
6.1 Types of Cookies
- Essential Cookies: Required for the basic functionality of the platform; maintains login sessions.
- Functional Cookies: Remembers your preferences and settings.
- Analytics Cookies: Collects anonymous statistics about platform usage (without personal identification).
6.2 Cookie Control
You can control cookies by changing your browser settings. However, disabling essential cookies may cause some platform services to not work properly.
Your Rights
As a user of addd7, you have the following rights over your own personal information:
7.1 Right to Access Information
You may request details of the information stored about you from us at any time. We are obliged to provide that information within a reasonable time.
7.2 Right to Correct Information
If there is any error in your information, you may request a correction. You can update much of your information yourself in account settings. For more complex changes, please contact our support team.
7.3 Right to Delete Information
In certain circumstances, you may request the deletion of your personal information. However, we may be required to retain some information due to legal obligations, ongoing disputes, or the need to keep financial records.
7.4 Opt Out of Marketing Communications
You may stop receiving promotional emails or messages at any time. To do so, go to account settings or contact our support team. However, it is not possible to stop important account-related notifications.
7.5 How to Exercise Your Rights
To exercise any of your rights, please contact our support team. We will process your request within a reasonable time after verifying your identity.
Privacy Protection for Minors
addd7 provides services only to users aged 21 or above. We do not intentionally collect personal information from any minor.
Age verification is mandatory at registration. If we ever learn that an underage person is using our platform, we will immediately close that account and delete all associated information.
If you believe a minor is using our platform, please notify our support team immediately.
Policy Changes and Updates
addd7 reserves the right to change this privacy policy. This policy may be updated due to service improvements, new legal requirements, or business changes.
For any significant changes, we will notify you by email or by a notice on the platform. Continued use of the platform after an update will be considered as your consent to the new policy.
The "Last Updated" date at the top of this page will always indicate the date of the most recent change. We recommend that you review this policy periodically.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We are committed to answering each of your questions and resolving any issues.
Speak directly in Bengali with our skilled support team. We are always ready for any question, at any time.
For detailed privacy-related requests, email us at: [email protected]
Your information is completely secure
At addd7, we always protect your personal and financial information through SSL encryption and strict security practices. Play safely and enjoy with peace of mind.